Journal: Drug Invention Today

Article Id: JPRS-Other-00003716
Title: Evaluation of waiting period, recall period, and appointment scheduling of outpatients in a dental hospital
Category: Others ( DIT Related Science )
Section: Review Article
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    Aim and Objective: The aim of this study was to assess the waiting period, recall period, and appointment scheduling of outpatients in a dental hospital. Background: Appointment scheduling systems are potentially useful tools for enhancing the patient satisfaction. Appointment scheduling system is the first step in health-care provision process in outpatient setting that plays an important role in patient’s view. Patient turnaround time is defined as the length of time from when the patient entered the outpatient clinic to the time, the patient actually leaves the clinic. Waiting period and appointment scheduling play a key role in the outcome of patient satisfaction. Materials and Methods: A closed-ended questionnaire was prepared based on waiting period, recall period, and appointment scheduling of outpatients visiting a dental hospital. The questionnaire was distributed to 200 patients between 20 and 60 years of age. The filled questionnaires were collected and the data were tabulated. The data were subjected to statistical analysis using Chi-square test. Results: From the results obtained, 94% of the patients have visited more than 5 times a dental hospital, around 68% of them were given proper appointment time. Regarding the waiting period, 45% of respondents had a waiting period of 30 min, 32% with 1 h, and 23.5% for more than 1 h. Around 64% were satisfied with their appointment scheduling and treatment planning. Recall period of patients varied, 38% of respondents had 1 month, 36% had 3 months, and 26% had 6 months. Conclusion: From this study, we conclude that waiting period, recall period, and appointment scheduling are some of the factors that were potential to affect the patients visiting a dental hospital.

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  • About the authors and Affiliations

    Author(s) Name:

    S. G. Vishnu Prasanna*, R. Vignesh

    Affiliation(s) Name:

    Department of Pedodontics and Preventive Dentistry, Saveetha Dental College and Hospitals, Saveetha Institute of Medical and Technical Sciences, Chennai, Tamil Nadu, India

    *Corresponding author: S. G. Vishnu Prasanna, Department of Pedodontics and Preventive Dentistry, Saveetha Dental College and Hospitals, Saveetha Institute of Medical and Technical Sciences, Chennai, Tamil Nadu, India.

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    Author:

    S. G. Vishnu Prasanna*, R. Vignesh

    Title:Evaluation of waiting period, recall period, and appointment scheduling of outpatients in a dental hospital
    Journal:Drug Invention Today
    Vol(issue):12 (June)
    Year:2019
    Page No: (1580-1583)
  • Experimental Methods Keywords

    Methodology:Appointment schedule, Dental appointment, Recall period, Waiting period
    Research Materials:outpatients

Keywords

Appointment schedule Dental appointment Recall period Waiting period

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